$50 OFF First Residential Deep Cleaning – Recurring Plans Include Free Car Washes
Last updated: October 28, 2026
In General Cleaning And Painting Guys LLC provides its services under the trade name Cleaning Services Columbus.
These policies set out the general conditions for quoting, scheduling and performing residential, commercial, move-out and short-term rental (turnover) cleaning services.
Your quote or contract will identify the included tasks, the price, the schedule and any particular conditions that apply.
Submitting a request through our website does not confirm an appointment and does not authorize any charge.
Your service is scheduled once Cleaning Services Columbus and the client confirm the scope, price and time of the service.
The client must provide enough accurate information about the property and its cleaning needs.
Our quotes consider:
We may ask for photos or an evaluation visit before confirming the price.
Prices shown as “starting at” are starting rates. The final rate is based on the characteristics and scope of each property.
Only the areas and tasks identified in the agreed quote, checklist or contract are included.
The first visit may require a deep cleaning when there is buildup or when the home needs to be brought to a condition suitable for ongoing maintenance.
For that reason, the price of the first cleaning may be different from the price of recurring services.
A maintenance cleaning does not replace a deep cleaning when conditions require additional work. Any change in scope or price will be reviewed with the client before it is performed.
Included tasks are defined by the service you book. They may include cleaning accessible surfaces, kitchens and bathrooms, trash removal, vacuuming, sweeping and mopping, according to the agreed checklist. See each service page for its full list of what is included, what is not included and what is quoted separately.
Cleaning the exterior of cabinets and appliances is performed according to the contracted scope.
The following tasks are not automatically included in recurring or deep cleanings:
These tasks can be requested and quoted at an additional cost.
For move-out services, cleaning inside cabinets, the oven and the refrigerator is included when it is listed in your quote. These spaces must be empty and accessible. Dishes, laundry and organizing are not automatically included either.
Exterior windows, window tracks, carpet extraction, upholstery, construction debris and other specialized services require a scope and price that are expressly agreed in advance.
The client must leave floors, countertops, tables and other contracted surfaces accessible, removing clothes, toys, documents and belongings that prevent us from cleaning them.
Our cleaning service does not include picking up, sorting, putting away or organizing personal items, or arranging or folding clothes, unless those tasks are expressly contracted.
Clear surfaces allow our team to spend the contracted time cleaning and caring for your home.
If belongings prevent us from working in an area, we will contact you to agree on how to proceed. Any additional time or service requires prior authorization.
The client must point out fragile items, delicate surfaces, restricted areas and any special care instructions.
If we find conditions that are considerably different from what was reported, or if the client requests additional tasks, we will explain the change in scope and price before performing them.
We will not perform or charge for additional work without authorization.
If we cannot reach the client, we will pause the affected tasks and coordinate how to proceed. When possible, we will continue with the other included tasks that can be done safely.
We accept payment through Zelle or a Chase payment link provided directly by Cleaning Services Columbus.
Checks require prior authorization and may be accepted for commercial accounts or other clients with a formal agreement.
Payment terms are:
Our website lets you request quotes and does not currently have a checkout system. Do not send card numbers, passwords or banking credentials through the quote form.
These policies do not set a general mandatory deposit. If a project requires a deposit, its terms will be explained and agreed in writing in advance.
The arrival time or arrival window is agreed when the service is confirmed.
The client must let us know about any access restrictions or completion deadlines. Special hours and deadlines must be expressly accepted by Cleaning Services Columbus.
If weather, traffic or other circumstances affect the schedule, we will contact the client to coordinate the necessary adjustments.
We ask for at least 24 hours’ notice before the scheduled time to cancel or reschedule.
At this time, we do not charge a late cancellation fee. We appreciate as much notice as possible so we can reorganize our calendar and our team’s work.
If Cleaning Services Columbus needs to cancel, we will notify the client and coordinate a new date. Payments received for services we do not provide will be refunded, unless the client prefers to apply them to a new appointment.
This policy does not limit any cancellation rights you may have under the law.
The client must provide authorized access, entry instructions, parking information and, when applicable, alarm instructions.
The client does not need to stay at the property if an authorized and working means of access has been provided.
If our team arrives within the agreed time and cannot enter because of missing keys, incorrect codes or another cause attributable to the client:
This charge will be disclosed in advance when the service is confirmed. Emergencies will be reviewed case by case.
The property must have water, electricity and adequate lighting to perform the work. The client must let us know if keys, codes or entry instructions change.
Cleaning Services Columbus provides the equipment and products needed to perform the contracted service.
If the client wants us to use their own equipment or products, they must let us know before the service. Their use is subject to review and acceptance by Cleaning Services Columbus.
Before using chemical products provided by the client, we will review their labeling, instructions, safety information and compatibility with the surfaces.
A written authorization signed by the client, identifying the products and the areas where they want them used, will be required.
We may decline products that are unlabeled, incompatible with the surfaces or cannot be used safely. The client’s authorization does not require our team to use a product it considers unsuitable.
Pets must be kept under control or in a safe area when necessary to allow the work.
We may pause or decline tasks that involve unsafe conditions, aggressive animals, hazardous materials, bodily waste, possible mold that requires specialized attention, or work at height without adequate conditions.
Moving furniture, appliances or heavy objects must be evaluated in advance and included in the contracted scope.
Any specialized service requires evaluation and express acceptance. Charges for work actually performed will follow the previously agreed terms.
We may take photos of the areas we service to document relevant conditions, verify quality and keep a record of the work performed.
Photos are limited to what is necessary for those purposes, and we try to avoid people, documents and personal information.
These records are used for service documentation, quality control and handling incidents or complaints.
The project photos you see on our website and social media are published only with the client’s permission and without personal information.
If an included task was left pending or was not done properly, please report it within one business day after the service is completed by calling or texting (614) 615-2871 or writing to info.cleaningservicescolumbus@gmail.com.
For this policy, business days are Monday through Friday, excluding federal holidays.
Your report should describe the affected area or task and, when possible, include photos.
If it relates to a task included in the contracted service, we will schedule a visit to correct it at no additional cost.
The return date will be agreed with the client based on access and availability. The one-business-day period is the time to report the concern; it does not mean the correction visit will necessarily take place that same day.
The correction covers the original affected task. Dirt generated after the cleaning, later use of the space, permanent stains and work outside the scope require a separate evaluation.
If returning is not practical, we will review a suitable solution with the client. This policy does not remove any rights or remedies you may have under the law.
Cleaning Services Columbus has current general liability insurance and can provide a certificate upon request.
Any possible damage related to the service must be reported as soon as possible, including photos or available information, so we can investigate it and coordinate the appropriate response.
Coverage is subject to the terms, limits and exclusions of the policy.
Damage reports are reviewed separately from concerns about cleaning quality.
Each property will have an agreed rate and task list.
Before the first service, we will confirm:
We will agree whether the client provides clean sets of sheets and towels or whether our team will wash and dry them.
When laundry is included, we will define the loads included, machine availability and any previously authorized additional cost.
We will also agree who buys guest items, which restocking is included and how authorized purchases are reimbursed. The cleaning products our team brings do not mean that guest consumables are included.
Deep cleaning, excessive dirt and tasks outside the checklist require authorization before additional charges apply.
Payment terms and any particular cancellation or access conditions will be set in writing with the contracting person or company.
Commercial contracts will set the areas, tasks, frequency, schedules, safety requirements, supplies and billing schedule.
The purchase or restocking of toilet paper, soap, paper towels and other consumables will be defined in the contract.
Specialized services, periodic work and tasks outside regular maintenance are included only when expressly contracted.
Rates for recurring services are updated annually, considering the costs of staff, products, transportation and operations.
The new price and its effective date will be communicated at least 30 calendar days in advance.
The rate may also be reviewed when any of the following change:
Depending on the change, the price may increase or decrease. Any change will be communicated before the service it applies to and must be agreed before additional work is performed.
For commercial services and turnovers, the review terms set in their written agreement will apply.
Any particular condition that differs from these policies must be clearly identified in the quote or contract.
These policies will be provided for review and confirmation before booking. Visiting this page or requesting information does not confirm a service or authorize a charge.
Updates will be communicated before they apply to future bookings. Current agreements will be modified as agreed by the parties.
Cleaning Services Columbus
In General Cleaning And Painting Guys LLC
Address: 4245 Morsetowne Ct W, Columbus, OH 43224
Phone: (614) 615-2871
Email: info.cleaningservicescolumbus@gmail.com
